Intellinet-network NSC18-WN User Manual Manual de usuario descargar pdf (Pagina 57)

TROUBLESHOOTING

5 TroubleShooTiNg

Shouldthecameranotfunctionasexpected,seeiftheproblem—along

with possible solutions — is listed below.

Can’t connect to the camera.

• ConrmtheIPaddresssettingofthecomputeryou’reusing.Ifit’snot

in the same subnet as the camera, they won’t be able to communicate

with each other.

• MakesuretheIPaddressyouusedtoconnecttotheIPcamerais

correct.

• IfyouforgettheIPaddressofthecamera,youneedtoresetitto

 thefactorydefaultvalue(192.168.2.3)bypressingtheResetbutton

 onthebaseofthecamera.(SeeSection1.1.)Thentrytoconnectto

the camera with the IP address 192.168.2.3 again.

• Makesurethecameraiscorrectlypowered(thePowerLEDshould

 beon).

• Ifyou’retryingtoconnecttothecamerafromtheInternet,makesure

the Video/AV Control port and HTTP/Web port that the camera uses

 (seesections3.4.1and3.6.4)arenotblockedbyarewallorother

software/ hardware.

• Contactyourdealerforhelp.

The image refreshes very slowly.

• Tryahigherframeratesetting,ifit’snot30.

• Tryalowerresolutionsetting.

• Ifyou’reconnectingthroughtheInternet,itcouldbeduetoaslow

Internet connection, and not a problem with the camera. However,

whenever the network connection is slow, you should use a lower

frame rate and resolution setting.

• Adjusttheantennaifyou’reusingawirelessconnection.Theantenna

 shouldbeperpendiculartotheoor/groundtogetthebestreception,

and the distance between the camera and the computer / wireless

access point should not be too far.

• TrytoadjusttheMTUsettingifyou’reusingPPPoEtoconnecttothe

Internet. Ask your ISP or network administrator for details.

The camera isn’t responding.

• Checkthenetworkcableorwirelessconnections.

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Intellinet-network NSC18-WN User Manual Manual de usuario Pagina 57